QL Poncho

We offer a 30 day returns policy. We will only refund return postage costs on damaged/faulty goods (a postage receipt will be needed). Refunds will only be returned to the original payment method – this may take up to 10 days to appear depending on how you paid.

WHAT WE CAN DO:

• We offer a 30 day returns policy.
• We will only refund return postage costs on damaged/faulty goods (a postage receipt will be needed)
• Refunds will only be returned to the original payment method – this may take up to 10 days to appear depending on how you paid.

WHAT WE CANNOT DO

• We cannot refund your return postage if you have changed your mind or ordered incorrectly.
• We are unable to accept returns where the goods or packaging is lost, damaged or not in the condition you received it in.Please note that bikes must be returned in a securely-packaged bike box.
• We are unable to offer a return on items that have been bought in the sale, gift voucher's or store credits can be issued.
• We cannot accept returns without a completed returns form – items received without the correct paper work will delay the returns process.
• We are unable to offer a refund without proof of purchase.

WHAT YOU NEED TO DO

• Always hold on to your packaging (including bike boxes) until you are completely satisfied with your purchase – we cannot accept returns without this.Please note that bikes must be returned in a securely-packaged bike box.
• Try and keep packaging intact as damaged packaging may invalidate your right to a refund.
• When returning your order under warranty please make sure any items of clothing, footwear or bikes have been suitably cleaned – failure to do this may delay or invalidate your warranty claim.
• It is your responsibility to ensure that the item is returned to us in a safe and secure manner, we suggest that you use a recorded postal/courier service. Please ensure that the service you use covers the value of the goods in the parcel.